Our normal hours of operation are 09:00 – 18:00 Monday – Friday, 09:00 – 17:00 Saturday, and closed on Sunday. Bank Holidays we are open 10:00 - 16:00.
This number is for emergencies only and not general support.
Emergencies include:
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Passengers stuck at the airport
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Passengers out in resort who need urgent assistance
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An emergency with a customer who is travelling within the next 48 hours
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Failed web bookings
Emergencies do not include:
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Amendments to bookings
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Administration queries & reservation enquires
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Make amendments, add transfers and request wheelchair assistance
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Retrieve your invoices
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Retrieve, book and resend a quote
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Resent documentation and view ATOL certificates
If you call the Out of Hours number and it is classified as a non-emergency under the above guidelines, a charge of £25 will applied to your agency.